Returns 

Items should be returned new, unused and with all Dolect and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please notify Customer Care if any of your purchases have been delivered without Dolect tags. You will need to request a return before sending your items back to us.

  • If there is any quality problem, we will bear the freight for return and replacement .
  • In case of return or replacement due to buyer's reasons, the buyer will bear the freight for return and replacement .

This is our return address:

3876 Winifred St,

Wayne,

MI 48184,

USA

Email: sales@dolect.com

Telephone: 765-659-4798

SHOES

All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR

Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer. 

TECHNOLOGY 

Technology products must be returned in the original packaging. 

PORTER MAGAZINE 

Issues of PORTER magazine purchased from Dolect cannot be returned. 

FAULTY GOODS 

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.  Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. 

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care. 

COLORS 

We have made every effort to display the colors of our products that appear on Dolect as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate. 

REPEAT RETURNS 

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused. 


QR code

QR code

Recently Viewed

No products

Menu